1. Order Processing

Orders are normally processed within 2–4 business days after successful payment confirmation.

During holidays, promotional periods, unusually high order volume or other peak periods, processing may take up to 5 business days.

Processing time is separate from shipping transit time.

2. Estimated U.S. Transit Time

Standard shipping to supported destinations in the United States generally takes 10–15 business days after dispatch.

These estimates are not guaranteed arrival dates. Transit may be affected by destination, carrier operations, customs procedures where applicable, weather, seasonal volume or other transportation circumstances.

3. Shipping Charges

Available shipping methods and applicable charges are calculated and displayed during checkout before payment is completed. Customers can review the applicable shipping cost before placing an order.

4. Fulfillment & Shipping Origin

Depending on inventory availability, product location and the customer's destination, an order may be fulfilled from our facilities or designated fulfillment partners.

For this reason, the physical origin of a shipment may differ from the business registration address listed on this website.

5. Tracking

Once an order has been dispatched, available tracking details are normally provided by email or through the applicable order-tracking method.

Please allow a reasonable period after shipment for tracking activity to become visible in the carrier's system.

6. Delayed Shipments

If tracking remains unchanged for an extended period or a shipment appears unusually delayed, email service@srvbmdb.com and provide your order number.

Available shipment information will be reviewed and, where appropriate, we will work with the relevant carrier or fulfillment provider to determine a reasonable next step.

7. Lost or Missing Packages

If a shipment appears lost, contact us with the order number and available tracking information.

Where tracking shows that a parcel was delivered but you cannot locate it, first check the mailbox or delivery location, reception area, household members, neighbors and any available carrier notices.

If the parcel still cannot be found, contact customer support so the circumstances can be reviewed.

8. Incorrect Shipping Address

Customers are responsible for entering complete and accurate shipping information during checkout.

Contact customer support promptly if an address error is discovered after an order is placed. An address change cannot be guaranteed once fulfillment or shipment has begun.

9. Multiple Shipments

An order may occasionally be divided into multiple shipments because of inventory availability or product location. Separate tracking information may be provided when this occurs.