1. Return Window

Eligible products may be returned within 30 calendar days following confirmed delivery.

2. Return Eligibility

A product submitted for a standard return should generally:

• Be unused and remain in its original condition.
• Include the original parts and accessories.
• Include original packaging where reasonably possible.
• Be accompanied by valid proof of purchase or relevant order information.

3. Requesting a Return

Before sending merchandise back, contact service@srvbmdb.com.

Please provide:

• Your order number.
• The item you wish to return.
• The reason for the return.
• Photographs or videos where relevant.

4. Return Address

Do not automatically send a return to our business registration address.

After the return request has been reviewed and approved, customer support will provide the appropriate return warehouse address and return instructions.

5. Return Shipping Responsibility

Preference-based returns: If an eligible item is returned because of a change of mind, personal preference or another reason not caused by a product or fulfillment issue, the customer is generally responsible for return shipping costs.

Damaged, defective, incorrect, incomplete or materially misdescribed products: If the issue is attributable to the product or fulfillment process, an appropriate replacement, refund or return solution will be provided without requiring the customer to bear additional costs resulting from that error.

6. Return Inspection

Returned products may be inspected after receipt to confirm that the applicable return conditions have been satisfied.

7. Refund Processing

Once an approved returned product has been received and inspected, an eligible refund is issued to the original payment method.

Our refund processing generally takes 5–10 business days. The bank or payment provider may require additional time before the refunded amount becomes visible in the customer's account.

8. Damaged, Defective, Incorrect or Incomplete Orders

Contact us as soon as reasonably possible if an order arrives damaged, defective, incorrect, incomplete or materially different from the product description.

Include your order number and supporting photographs or videos where appropriate. After review, an appropriate replacement, refund or return arrangement will be provided according to the circumstances.

9. Order Cancellation

To request cancellation, contact service@srvbmdb.com promptly.

We will make a reasonable effort to process eligible cancellation requests received before fulfillment begins. Cancellation cannot be guaranteed once fulfillment or shipment has started.

No cancellation fee is charged when an order is successfully canceled before fulfillment.